Return Policy

In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at poojascouture.com. 

Full priced items purchased online are eligible for a refund, credit or exchange within 14 days of dispatch. If you require a refund on a full price item, your purchase must be sent back to our warehouse for processing. Unfortunately, we cannot offer online returns or exchanges in store.  

RETURNING GARMENTS

Goods must be returned unworn, in original condition and with all tags attached. Proof of purchase must be provided. 

SALE ITEMS

Sale items purchased online cannot be returned. We do not offer refunds, credit notes or exchanges on any sale items purchased online unless required by Australian Consumer Law.  

Please note, Pooja’s Couture reserves the right to reject returns that do not comply as per our returns policy. 

 

INITIATING YOUR RETURN | ONLINE ORDERS

To initiate your return, please contact info@poojascouture.com with the reason for your return. A member of our team will be in touch with confirmation once this has been received. 

For additional peace of mind, we recommend returning your items with a traceable postal service and keeping note of your tracking information. 

Please note, Pooja’s Couture is not liable for the loss of garments during the return process and we do not cover the cost of shipping for items being returned. 

 

PROCESSING YOUR REFUND | ONLINE ORDERS

Upon receiving your returned items you will receive a confirmation email with approval of your refund. 

Your refund will be credited to the original payment method used at checkout. 

Please note that refunds may take up to 10 working days to be credited to your account upon receiving confirmation, depending on your bank provider. 

For customers who reside outside of Australia, customs duties and sales taxes are non-refundable through Pooj’s Couture however, you may be able to recover these by contacting your local customs bureau directly.